Warranty & Returns

Warranty, Shipping & Returns

30 Day Money Back Guarantee At Mongdies, we stand behind our products. Your family’s satisfaction is our top priority. If you are not completely satisfied, we offer a 30-day money-back guarantee.

Track Your Order Wondering where your package is? You can check your delivery status anytime through the link below: 👉 Track My Order Here

Need Help? We’re Here for You! Do you have questions about your order or our products? Please contact us at hello@mongdiesus.com

We promise to get back to you within 24 hours (excluding weekends).

Shipping Process

  • 🚀 Same-Day Shipping: All orders placed before 3:00 PM (PST) on weekdays are shipped the same day!
  • Processing: Orders placed after 3:00 PM or on weekends/holidays will be processed the next business day.
  • Business Hours: Please note that our team rests on Saturdays and Sundays to recharge for the week ahead.
  • Delivery: We ship to all addresses within the United States. Standard ground shipping usually arrives in 3-8 business days.
  • Damaged Items: If your product arrived damaged, please take pictures and contact us immediately at hello@mongdiesus.com

Order Confirmation

Once your order is successfully placed, you will receive an email confirmation including your order number and shipping method. Please ensure your shipping address is correct, as we are unable to redirect goods once they are in transit.

Return Policy

Returns and exchanges are accepted within 30 days of the delivery date.

  • Eligibility: Items must not be more than half-used to be eligible for a return.
  • Shipping Costs: Return shipping costs and the safety of the item until it reaches us are your responsibility. We recommend keeping a record of your return tracking.
  • Late Returns: Items returned after 30 days from the order date are not eligible for a refund.

Return Address: Mongdies-US 1166 N Knollwood Cir Anaheim, CA 92801

Receiving a Refund

A refund will be issued once we have received and inspected your returned items.

  • Refunds do not include any original shipping or handling charges.
  • Refunds will be credited back to your original payment method.
  • Please allow up to 10 business days for your bank to complete the transaction.