Refund policy
Return & Refund Policy
Thank you for shopping at [Brand Name/Mongdies US]. We want you and your little ones to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
1. Returns
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You have 30 calendar days to return an item from the date you received it.
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To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it.
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Your item must be in the original packaging.
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A receipt or proof of purchase is required for all returns.
2. Non-Returnable Items
For hygiene and safety reasons, particularly given the nature of our skincare products, the following items cannot be returned:
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Opened or used products.
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Sale items (marked as "Final Sale").
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Gift cards.
3. Damages and Issues
Please inspect your order upon reception. Contact us immediately at [Customer Service Email] if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right as quickly as possible.
4. Return Shipping
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If the return is due to our error (defective or incorrect item), we will provide a prepaid return shipping label.
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For change-of-mind returns, customers are responsible for paying their own shipping costs for returning the item. Shipping costs are non-refundable.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
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Please note that it may take some time for your bank or credit card company to process and post the refund.
6. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Questions?
If you have any questions on how to return your item to us, please reach out to our team at hello@mongdiesus.com. We are always here to support your family’s skincare journey.
